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But not to worry, you can surely make a turnaround and recover after a bad review.

Keep in mind: Guests usually have grounds for putting up a negative review (granted, many of which may be exaggerated) so you still need to keep a mental note of what they are saying to improve.

Here’s another interesting fact:
The Airbnb community values great service and aims for exceptional guest experience so much that reviews are tied not only to the property, but also to the host.

So those of you who have multiple properties listed on the site, make sure to keep a watchful eye in maintaining all of them effectively to keep all these bad reviews away…

Tip: Make sure to collect good reviews for your first unit. This will make it easier for you to launch your other units in the future.

Now:
Let’s talk about the things that you, as an Airbnb host, can do to successfully bank those good reviews.

Be honest and accurate with your descriptions and pictures

Make it a true reflection of your space. This will avoid disgruntled guests who were expecting a certain level of awesome but were given something subpar.

If you are giving directions to nearby tourist sites, have it as precise and accurate as possible. Ensure that the amenities you write about (and showcase) are in good working order. If there is anything that could disturb the peace of your guest’s stay, then you have to mention that too (e.g. construction site nearby? A very firm spring mattress? Noisy trains? Party-loving neighbors?)

Take note: as hosts, you should always manage expectations. It is highly recommended to underpromise and overdeliver (to some small degree) – a very effective strategy to ‘wow’ guests and make them happy

There’s an inventory of basic amenities a host should have for Airbnb guests.

However, there are also other items that can enhance the guest experience and elevate it from normal to special, depending on the type of traveler; business, or leisure.

It’s always advisable to throw in a few ‘wow’ factor extras, guests love unique elements and little touches and it all makes for a more memorable Airbnb stay.

GuestReady will guide you through the process and help you impress your guests to get higher ratings.

The basics

Get back to basics and think of what the guest really needs. It’s important to have a contact details book including emergency numbers and the host’s number on the key for ease of communication.

WiFi is now commonplace for guests and they expect to be able to get online. Clean sheets and towels are a given. Store toilet paper supplies in the bathroom. Basic toiletries should also be provided such as shampoo, conditioner, and body wash – they don’t have to be A-brand, just available.

If there’s a kitchen, liquid hand wash (soap is not as hygienic or cost effective), washing up liquid, cleaning supplies, kitchen towels, cutlery, and crockery are vital for those wanting to whip up home meals and for keeping the place spic and span afterwards.

It’s up to the host as to whether they wish to provide coffee, tea or some basic snacks for guests arriving very early or late, but these can be a thoughtful and generous addition.

An updated first-aid kit, maps and current guides to the area with personal recommendations are always useful. Be as helpful to your guest as possible and always try and go beyond.