How to get good Airbnb reviews

But not to worry, you can surely make a turnaround and recover after a bad review.

Keep in mind: Guests usually have grounds for putting up a negative review (granted, many of which may be exaggerated) so you still need to keep a mental note of what they are saying to improve.

 

Here’s another interesting fact:
The Airbnb community values great service and aims for exceptional guest experience so much that reviews are tied not only to the property, but also to the host.

So those of you who have multiple properties listed on the site, make sure to keep a watchful eye in maintaining all of them effectively to keep all these bad reviews away…

Tip: Make sure to collect good reviews for your first unit. This will make it easier for you to launch your other units in the future.

Now:
Let’s talk about the things that you, as an Airbnb host, can do to successfully bank those good reviews.

Be honest and accurate with your descriptions and pictures

Make it a true reflection of your space. This will avoid disgruntled guests who were expecting a certain level of awesome but were given something subpar.

If you are giving directions to nearby tourist sites, have it as precise and accurate as possible. Ensure that the amenities you write about (and showcase) are in good working order. If there is anything that could disturb the peace of your guest’s stay, then you have to mention that too (e.g. construction site nearby? A very firm spring mattress? Noisy trains? Party-loving neighbors?)

Take note: as hosts, you should always manage expectations. It is highly recommended to underpromise and overdeliver (to some small degree) – a very effective strategy to ‘wow’ guests and make them happy